Gartner Magic Quadrant for Field Service Management

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Research Report: Benchmarking the New Normal from Year Zero

FieldAware recently partnered with Field Service News on a research report looking at the effects of COVID-19 on field service organizations. After gathering insights from over 220 field service professionals, the results are in:


  • The Financial Impact of the Pandemic on the Global Field Service Sector: 57% of field service organizations had an issue with customers being unable to pay for services because of restricted cashflows
  • The Changing Dynamic Of Customer Relations in a Post-Pandemic World: 63% of field service companies have had to implement a method of prioritization for service calls as a result of the pandemic
  • Despite the adversity, the outlook for the field service sector remains positive: 76% of field service companies are focused on growth over survival in the next 12 months
Curious if your organization is on par with how the rest of the industry is moving and adapting during these challenging times?

Download the full 20-page report to get more key insights and in-depth analysis around where the field services industry is headed.

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Gartner MQ for FSM.png

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