Building a Culture of Service Excellence Webinar



Service organizations must build a service culture within their organization or risk losing customers to their competition. Optimizing a service-oriented culture that extends throughout the business keeps the customer experience as a priority.

Register for Building a Culture of Service Excellence webinar to join Aly Pinder, Senior Research Analyst, Service Management Aberdeen and FieldAware customer, Nik Parra with Resource POS as they discuss: 


  • How to find, hire, and engage the new generation of field service heroes
  • Steps to building a service culture
  • The metrics that matter in this era of the empowered customer 
  • What to look for in the technology you select – platform vs. features


FieldAware's Service Chain Optimization Webinar Series Presents:

Guest Presenters

Aly Pinder, Senior Research Analyst, Aberdeen Group

As a senior research analyst in the service management practice, Aly Pinder Jr. researches and explores how service and manufacturing executives utilize technology and implement best practices to improve post-sales service and support processes.

Through practitioner benchmarking and analysis of Aberdeen’s research database, he examines how Best-in-Class service organizations are reengineering their service chains for improved performance and increased profitability.

Nik Parra, Chief Technical Officer, Resource POS

As Chief Technical Officer at Resource POS, Nik is responsible for propelling his company forward utilizing best in class technology. Nik headed the implementation of FieldAware's field service management software in 2014.

Previously, Nik worked as a field/support technician in the telecom industry and as a national account manager for CDW.

Register now to learn best practices in delivering the service customers demand while cultivating a culture of service excellence in 2015!