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Research Report: Beyond the Data - Benchmarking the New Normal from Year Zero

Having conducted an extensive research study in partnership with Field Service News, we explored how the field service sector has reacted, adapted and evolved in the wake of the pandemic that swept across the world in 2020. We have returned to a selection of our respondents in a series of in-depth interviews to unearth the crucial considerations emerging beneath our initial headline findings.

We are pleased to share with you insights from both the in-depth debrief session and the series of follow up interviews, to help you as a field service management professional have as complete a picture as possible of the seismic changes our industry is set to move through in the coming years.

Questions discussed include:

  • Has the mood of optimism amongst the SMBs of the field service sector diminished as the pandemic drags on? 
  • Are the dynamics of customer-centricity set to change or are they the foundations of the new normal?
  • Will the new normal see a sustained focus on service as a key differentiator?
  • What does the rise of remote service mean for on-site delivery?
  • Reactive-Proactive-Servitized. Is this the natural evolutionary path of service design?
  • Curious if your organization is on par with how the rest of the industry is moving and adapting during these challenging times?
Download the full 16-page report to get more key insights and in-depth analysis around where the field services industry is headed.

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