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Hype Cycle for Customer Experience Analytics, 2019

Access this exclusive Gartner Hype Cycle report to find out where Field Service technologies such as IoT for Customer Service, Customer Engagement Hub, Field Service Workforce Optimization and others fall on the Hype Cycle curve and how CX analytics technologies can help customer and technical service agents predict a customer’s behavior or the next-best actions to take.

"Customer experience (CX) expectations are now driven by the explosion of channels, digital interactions and the volume and connections of diverse data types. This Hype Cycle will help data and analytics leaders prioritize investments based on the maturity, adoption and benefits of CX analytics."
Gartner, Hype Cycle for Customer Experience Analytics, 2019, Melissa Davis, Gareth Herschel, Jim Hare, 7 August 2019
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